The plain-English version of how we work. Last updated October 2026.

1. Who we are

Not! Just Ironing is an ironing, laundry and dry cleaning collection service based in Harpenden, Hertfordshire, trading since 1993. You can reach us on 07970 167 260.

2. Orders, prices and minimums

• Prices are as shown on our price list. Items not listed (curtains, furnishings, duvets and similar) are quoted individually before any work begins.
• Minimum orders apply as shown on the price list.
• Mixed ironing is priced by weight, weighed when we receive your items.

3. Collection and delivery

• Collection and delivery are free within our service area, between 5:45pm and 8pm, Monday to Friday and Sunday.
• Please have your items ready at the agreed time. If we can’t collect, just rebook — there’s no charge for a missed collection, but repeated missed collections may mean we ask you to confirm before we set out.
• Items left out for collection at your request are left at your own risk until we have picked them up, and after we have delivered them back.

4. Turnaround

We normally return your items within 24 hours. Around bank holidays, holidays and in very busy weeks it may occasionally take longer — we’ll always tell you when we collect.

5. Looking after your items

• Please empty all pockets. We can’t be responsible for items left in pockets, or for any damage they cause (pens, lipstick, tissues and coins are the usual culprits!).
• Please tell us about anything delicate, valuable or in need of special care when we collect it. We follow garment care labels; where there is no label, we’ll use our best judgement.
• Some damage comes from an item’s own age or condition — worn fabric, loose prints and trims, sun-faded curtains and the like. We take every care, but we can’t accept responsibility for inherent weaknesses of this kind.

6. Dry cleaning

Dry cleaning items are accepted at your own risk. We take every care, but delicate fabrics, trims and older garments can react unpredictably to the dry cleaning process.

7. If something goes wrong

• Please check your items and tell us about any problem within 48 hours of delivery.
• If we’ve damaged or lost an item, we’ll put it right — fair compensation is based on the item’s age and condition, not its price when new, in line with normal industry practice.
• Nothing in these terms affects your statutory rights as a consumer, including under the Consumer Rights Act 2015.

8. Payment

Payment is by cash or bank transfer, due on delivery of your items.

9. Discounts

• New customers receive 10% off their first order.
• Recommend a friend and you’ll get 10% off your next order once their first order is complete — make sure they tell us who sent them.
• One discount applies per order, and discounts can’t be exchanged for cash.

10. Cancelling a collection

Plans change — just let us know by phone or WhatsApp before we set out and there’s nothing to pay.

11. Uncollected items

If we can’t return your items to you, we’ll keep them safe and keep trying to reach you. Items unclaimed after 90 days may be donated to charity.

12. Your details

We use your contact details only to arrange collections and deliveries and, if you’ve joined our mailing list, to send occasional news and offers. You can unsubscribe at any time, and we never sell or share your details.

13. These terms

We may update these terms from time to time; the latest version always lives on this page. If you have any questions, just ask — we’re a small local business and we’d much rather have a chat than a dispute.